February, 2007
Cheryl and I want to thank you for the superb restoration of our Steinway upright. Each facet of the restoration, including the refinishing of the original mahogany case and matching bench, is excellent.
As well, every aspect of the restoration process itself was refreshing thorough and professional – from our first meeting, your written evaluation of the work that needed to be done, the rebuilding progress reports, the pre-delivery inspection and review of the piano mechanism and, indeed the actual pickup and delivery of the piano from and to our house.
There were no surprises which, in this age of businesses over-promising and under-delivering, was the best surprise of all.
Again, Rod, thank you. We have already begun to refer you and your team to family and friends who have pianos of their own. Please fell free to have any prospective client call us if he or she wants a personal recommendation.
Paul Smith…
West Vancouver B.C.
