August, 2011
Dear Rod,
I want to thank you very much for the excellent work that you did on my Hamburg Steinway B piano this past spring. The new hammers sound even and beautiful, and the action is a dream. The instrument is as it was meant to be – mellow and sensuous, responding subtly and colourfully to my every
demand.
I also appreciated the efficient and clearly outlined time-line for the work. I was never in doubt of its completion, and was more than pleased with the date on which it was delivered to my house.
With sincere gratitude,
Jane
