September, 2008
Dear Rod,
We want to thank you for your countless help and expertise in our long search for ‘the perfect piano’.
We came to you initially with a major problem – a piano that had been misrepresented to us and was an over priced fake. You not only explained in technical terms, why this awful piano was a fake but impressed us with your genuine knowledge and enthusiasm for pianos in general and Steinways in particular.
Along the way, while helping us deal with this mess, you found the piano of our dreams – a nine foot Steinway concert grand – and proceeded to obtain it for us, all the while explaining each step in your process and why. You invited us to your shop to see the piano and to see what you were going to do to it. You showed us how Steinway’s come from the factory in various states, not always correctly balanced. It was such an enjoyable lesson and left us feeling even more confidant in your ability.
Your concern for our feelings was constantly addressed. You wanted to be assured we understood what we were purchasing. Thanks to all your efforts, we now really do have the piano of our dreams and our son, who is a third year honors composition student at McGill said,
‘This is the best piano I have ever played!’
Thank you Rod!
Martina and Kerry Kowalchuk
